Medical Information Associate/Senior/Manager- Content Creator
Job type: Permanent
Location: Cork (hybrid)
Primary Responsibilities:
- Develop and maintain therapeutic area (TA) knowledge
- Deliver high-quality Medical Information (MI) responses related to the applicable TA, supporting different audience and channel needs (in English and/or local language).
- Have expert technical knowledge: can efficiently analyze and integrate information from a broad range of resources and technologies to address complex customer questions in a timely manner.
- Manage issues and crisis, applicable to brand/TA.
- Provide support to contact center colleagues, enabling customer questions to be answered with efficiency and timeliness.
- Know and efficiently use medical/scientific information resources;
- Deliver training and share expertise with others; coach and support colleagues within the function
- Drive medical information content strategy, focused on digital communications (e.g. omnichannel), innovative transformation, customer needs, future trends, and emerging organizational capability.
Additional responsibilities – depending on the competency and experience
- Ensure team delivers services that meet customers’ needs, with a focus on excellent customer experience and medical information goals.
- Ensure appropriate resourcing for the delivery of high-quality, compliant and timely response content.
- Ensure Medical Information is ready to support the successful EU launch of new
- People and Culture:
o Fulfil people management responsibilities including recruitment, performance management and training including individual development plans.
o Mentor and coach team members and other functions/roles within the organization, nurturing an environment where they can excel through encouragement and empowerment.
- Partner:
o Create a culture of empowered decision making, shared learning, risk taking and lean operations.
Additional Responsibilities: Affiliate Responsible Pharmacist (if applicable):
- Acts as Responsible Pharmacist for medical information activities:
- Compliance with the requirement for information on Company’s products aligned with the ethical principles in the Public Health Code
- Provides periodic reports to the Responsible Pharmacist and alerts him/her as needed.
Requirements:
Degree qualified in either pharmacy, medicine, or natural sciences or relevant business experience (clinical experience an advantage).
Demonstrated experience required in medical information (minimum 2+ years) or drug-focused medical writing or communications.
- pharmaceutical or biotech industry (minimum 3+ years) such as medical affairs or clinical development
- Multilingual capabilities and experience of product launch, an advantage.
- Strong medical writing skills: translate complex data into high-quality understandable content to meet digital channel requirements (e.g.: Search Engine Optimization (SEO)).
- Knows the principles of Evidence Based Medicine: perform medical literature searches, evaluate medical literature, and write appropriate content.
- Detailed knowledge of the country national regulations, specific to medical information
Job Type: Full-time
Salary: €45,000.00-€60,000.00 per year
Benefits:
- Employee discount
- Relocation assistance
Schedule:
- Monday to Friday
Work Location: In person
