PS Project Manager Gamer Support Project Manager [China]

 

Description

The successful candidate will be the best liaison between overseas PS team and Chinese local production team. Provide market information to PS management team and prompting setting up Chinese PS team. Manage one or multiple projects. The role assumes responsibility city for the initiation and delivery of these projects on time and on budget to a client's standards and guidelines. Client location may be anywhere in the world. As a PM they may be assigned to clients of large scope/high value and required to support/train other PMs . The key responsibilities may vary during peak business periods, absences or workload fluctuations, and support to management as required.

The Gamer Program Manager is the main liaison between overseas player support teams and local teams . This position will provide local industry information to overseas PS, and promote the establishment of Chinese player support teams. One or more projects will be managed. This position is responsible for initiating and delivering these projects on time and on budget in accordance with the client's standards and guidelines. Customers may be anywhere in the world. As a Senior Project Manager, you may be assigned to large/high value clients and need to support/train other Project Managers. Key responsibilities may vary during peak business periods, gaps or workload fluctuations and provide support to management as required.

Responsibilities

$ads={1}

• As the main POC with overseas Player Support team. Assist PS Management team explore Chinese market Act as the main contact person for overseas player support teams in China assist management to explore the Chinese market
• Provide China market information. Promote PS team setting up in China Provide China market industry information and promote the establishment of Chinese player support teams< /li>
• Assume full ownership on assigned projects and make sure clients' expectations are met, assigning a team accordingly and if needed reasonably adjust processes and setups Reasonably adjust processes and settings according to needs
• In cooperation with the Business Development Management Team, assess scope for new projects and prepare estimates, quotes and case studies for clients Prepares quotes and case studies for clients
• Advise clients on best practices and agree on project processes and timelines
• Prepare schedules and liaise with the Team Leads and facilities based on availability and suitability for the project According to the feasibility and suitability of the project, estimate the project time and work closely with the team leader and administrative support
• Manage day-to -day client interaction in conjunction with Leads and assigned team to maintain and manage client relationships
• Act as client contact at a management, workflow and strategy level on assigned projects in management , work process and strategic level as the client contact person for the project
• Participate in designing and improving processes, methodologies and tools
• Define and take part in pre-start workflow and division of team responsibility Before the project starts, determine the workflow and division of team responsibilities
• Assign roles and coordinate workflow within the project team assign team roles and arrange the workflow reasonably
• Communicate department software and hardware requirements to the appropriate point of contact
• Ensure the project is financially successful, and accurate financial reports / invoices created and delivered to the client on time to ensure that the project is profitable and to deliver accurate financial reports and invoices to the client on time
• Set up and maintain projects in internal financial database system
< li>Provide relevant and thorough briefings to the Team Leads and agents and ensure that the overall project strategy and client expectations are understood by all members ers of the teams while maintaining a good project culture Maintain a good team working atmosphere, provide detailed briefings to team leaders and agents, ensure that all team members understand the overall project strategy and customer expectations
• Understand contracts, the necessary deliverables, and conducting change orders understand the contract and the necessary deliverables and make adjustments as needed
• Track, manage and analyze performance and KPIs of the project track, manage and analyze performance and KPIs of the project
li>
• Proactively manage changes in project scope, identify potential risks, and devise contingency plans
• Ensure appropriate quality control procedures are carried out on all projects to ensure and control the quality of all ongoing projects
• Ensure project documents are complete, current, and stored appropriately to ensure that project documents are complete, current, and stored appropriately
• Report project status and information on a regular basis, including creation of MBR/QBR/ABR, as well as assisting leads with WBR feedback WBR Feedback
• Where necessary to recruit efforts for defining expectations and interviewing Members Participate in recruitment when necessary to determine recruitment needs and participate in interviews
• Capable to use client or industry tools ( CRM/Backend), and where necessary create views, reports and streamline workflows
• Initiate milestone reviews and post project reviews and action any process changes/improvements accordingly
• Develop and foster lasting relationships with client personnel Relationship
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Facilitate team and client meetings effectively, including during the kick off phase Team and host client meetings, including during the start-up phase
• Resolve and/or escalate project or HR issues in a timely fashion
• Maintain and communicate Team Leads' and agents' performance records, including providing feedback and mentoring on an ongoing basis
• Adhere to all Keywords policies, processes and security Comply with all policies, procedures and security regulations of Yiwen Group
• Assist with or lead the training of project managers. As well as provide help and coaching to them on an ongoing basis Assist or lead the training of project managers , and ongoing assistance and coaching for them
• Lead large scale/high value projects with multiple PMs and deliver a strategic vision for the project The project provides a strategic vision
• Provide assistance on appropriate renumeration management and adjustment for assigned staff Assist in salary management and adjustment for assigned staff

Requirements:

• Minimum 3 years' experience in a Project Management, or Client support management in the Video Games or related industry Or customer support experience
• Excellent verbal and written communication skills in English
• Proven experience with domestic clients in China
>
• Experience leading the launch of a support project / operation has the experience of managing and supporting the successful implementation of the project/operation
• Must possess 'can-do' attitude is good at self-motivation and has the ability to 'can do' Attitude
• Strong client relationship management and negotiation skills
• Agility, versatility, capacity to embrace change
• Ability to work effectively and decisively under pressure
• Ability to handle multiple projects and multiple project types concurrently Comprehensive processing ability
• Ability to effectively manage a team and act as a role model to team members Can effectively manage the team and become the core soul of the team
• Highly organized with the ability to prioritize tasks Strong organizational ability, flexible arrangement of task priorities
• Ability to prepare and control a work schedule and deliver to budget, on margin and experience with financial aspects of a project Ability to manage and implement work schedules , and deliver on budget and profit margin
• Ability to prepare, interpret, and effecti vely utilize management information reports Reasonable and effective ability to manage information reports
• Ability to analyze problems, recommend and implement effective solutions Strong ability to analyze problems, and be able to provide strong suggestions or solutions
• Is a leader, capable of rallying teams to achieve common goals together and inspire success in others
• Awareness of the bigger picture, considers the project, client , company, and team when making decisions Have a sense of the big picture and can comprehensively consider the project, customer, company and team when making decisions
• Actively approaches others for their ideas and suggestions Actively communicates and listens to others' ideas and Suggestions
• Resolves conflicts with tact and maturity to resolve conflicts skillfully and maturely
• Demonstrates a keen eye for errors/inconsistencies in both their own and others contribution, highlighting or amending these as appropriate Sensitively spot discrepancies and appropriately emphasize or correct those inappropriates
• Advanced skills with MS Excel or Google Sheets
• Experience with working in an international environment
• Experience managing people leaders, ability to give appropriate direction, guidance and create team spirit among other managers Work as a team with other managers
• Experience with Zendesk or Helpshift or other major customer support tools

Desirable extra points

• 5+ years of Game industry experience More than five years of experience in the game industry
• Formal Project Management techniques or training such as PMP Formal project management techniques Or training, such as PMP

Benefits:

• Competitive salary and benefits Competitive salary and benefits
• Fun working environment full of Fun working environment
• Working with the biggest names in the gaming industry

$ads={2}

 

.